Privacy Policy

How we handle your personal data.

Last updated: 11 March 2026

1. Who we are

Repair Bae operates from 7 Wartnaby St, Market Harborough, LE16 9BD, United Kingdom. We can be reached at [email protected] or on +44 078 1815 5513. We are the data controller for information collected through this website and our repair services.

2. What personal data we collect

We may collect the following types of personal information:

  • Contact details: name, email address, and phone number when you submit an enquiry form or contact us directly.
  • Device information: make, model, and description of faults, provided voluntarily as part of an enquiry.
  • Technical data: IP address, browser type, and page visit data collected automatically through standard web server logs and, if consented to, analytics cookies.
  • Communications: records of correspondence if you contact us by email or through our website.

We do not collect sensitive personal data (such as financial details, health information, or government identifiers) through this website.

3. How we use your data

We use the information we collect to:

  • Respond to enquiries and provide repair estimates or service updates.
  • Carry out the repair services you have requested.
  • Maintain records of our business activity as required by law.
  • Improve the usability of our website, where analytics consent has been given.

We do not use your data for automated decision-making or profiling. We do not sell personal data to third parties.

4. Legal basis for processing

We rely on the following legal bases under UK GDPR:

  • Contract performance: to fulfil repair services you have requested.
  • Legitimate interests: to respond to enquiries and maintain business records.
  • Consent: for any non-essential cookies or marketing communications, where you have explicitly opted in.
  • Legal obligation: where we are required by law to retain certain records.

5. Cookies

Our website uses cookies. Essential cookies are required for the site to function and are set automatically. Non-essential cookies (such as analytics) are only set if you accept them through our cookie banner. For full details, see our Cookie Policy.

6. Data sharing

We do not share your personal data with third-party marketing companies. We may share data with:

  • Service providers who assist with website hosting and email delivery, under appropriate data processing agreements.
  • Law enforcement or regulatory authorities where we are legally required to do so.

7. Data retention

We retain enquiry and repair records for up to three years from the date of last contact. Website access logs are retained for up to 12 months. You may request deletion of your data at any time, subject to any legal retention requirements.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, where we are not legally required to retain it.
  • Object to processing based on legitimate interests.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at [email protected].

9. Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. Our website is served over HTTPS. Staff with access to personal data are limited to those who need it to perform their duties.

10. Changes to this policy

We may update this policy from time to time. Material changes will be noted with an updated date at the top of this page. Continued use of our website following any changes constitutes acceptance of the revised policy.

11. Contact

If you have questions about this policy or how we handle your data, contact us at:
Repair Bae
7 Wartnaby St, Market Harborough, LE16 9BD
[email protected]