Refund Policy

Our commitment to fair resolutions.

Last updated: 11 March 2026

1. Our commitment

We aim to carry out every repair to a high standard. If something isn't right after you've collected your device, we want to hear about it and we'll do our best to resolve it fairly and promptly. This policy explains your options.

2. Repair warranty

All repairs carried out by Repair Bae are covered by a 90-day warranty against defects in our workmanship from the date of collection. If the same fault reappears within this period and is attributable to our repair work, we will re-examine the device and, where appropriate, re-do the repair at no additional charge.

3. When a refund may be appropriate

A refund or partial refund may be considered in the following circumstances:

  • We carried out a repair that did not resolve the fault described, and we are unable to remedy it with a further attempt.
  • A fault directly attributable to our workmanship has caused additional damage to the device.
  • We charged for a service that was not performed.

Refunds are processed to the original payment method within 5–10 working days of a resolution being agreed.

4. Exclusions

We are not able to offer refunds or remedies in the following situations:

  • Physical damage to the device occurring after collection.
  • Damage caused by liquid exposure, misuse, or subsequent third-party repair after our work was completed.
  • Pre-existing faults that were disclosed to you at the time of the repair and were not part of the agreed scope of work.
  • Dissatisfaction with outcomes that were clearly explained as uncertain before the repair began — for example, a water damage recovery where we communicated upfront that a successful outcome could not be guaranteed.
  • Change of mind after a repair has been completed.

5. Diagnostics fees

Where a diagnostic fee applies and you choose not to proceed with the repair following the assessment, the diagnostic fee is not refundable. The fee covers the time and resource spent examining your device, and this work is performed regardless of whether a repair is authorised.

6. How to raise a concern

If you are unhappy with the outcome of a repair, please contact us as soon as possible:

Please bring or describe the device, the repair it received, and the issue you've noticed. We'll arrange to inspect the device at no cost to you and assess the situation fairly.

7. Statutory rights

This policy operates in addition to, and does not limit, your statutory rights under the Consumer Rights Act 2015. If you believe our services were not provided with reasonable care and skill, you have rights to require a repeat performance or a price reduction, regardless of this policy.

8. Contact

Repair Bae, 7 Wartnaby St, Market Harborough, LE16 9BD
[email protected] | +44 078 1815 5513