Service

Diagnostics & Inspection

Something doesn't feel right with your phone but you're not sure what? We'll check it carefully, document what we find, and walk you through the options — with no pressure to proceed with any repair.

Book a Diagnostic See the process
FullHardware check
SWSoftware scan
NoObligation
ClearWritten report
Understanding the service

Why a diagnostic matters before any repair

It sounds straightforward, but phones are complex systems. What looks like a single problem on the surface can have several underlying causes — or sometimes what appears to be a hardware fault is actually a software issue that doesn't need a repair at all.

A proper diagnostic means we don't guess. We test the individual components methodically — the touchscreen, battery, charging port, cameras, speakers, microphone, buttons, and cellular/Wi-Fi hardware — and check the software environment too. Only once we know what's actually happening can we give you advice you can rely on.

This is especially useful when your device is behaving erratically. Random shutdowns, intermittent connectivity issues, apps crashing, or ghost touches can all point to different root causes. Without checking properly, there's a real risk of replacing a part that doesn't actually need replacing.

Technician inspecting a smartphone on a workbench
Coverage

What we check during a diagnostic

We work through both hardware and software systematically, so nothing gets missed.

Display & Touch

We check the screen for dead pixels, discolouration, backlight bleeding, and test touch responsiveness across the full panel — including edge and corner sensitivity.

Battery & Charging

We read the battery's charge cycle count and health percentage, test charging under load, and check for swelling or irregularities in the battery management system.

Connectivity

We test Wi-Fi signal strength, Bluetooth pairing, cellular reception, and GPS lock. Connectivity issues often point to antenna damage or software configuration problems.

Cameras

Front and rear cameras are tested for focus accuracy, autofocus behaviour, image quality, and flash operation. We also check the camera app for software-level faults.

Audio

Speaker output, earpiece volume, microphone clarity, and 3.5mm jack (where present) are all tested. We check for crackling, low volume, and one-sided audio output.

Software & OS

We scan for software conflicts, check for pending system updates, review crash logs where accessible, and look for signs of app-level issues causing instability.

Process

What happens when you bring your phone in

1

You describe the issue

We start with a short conversation about what you've been experiencing. When it started, how frequently it happens, and whether anything changed beforehand — a drop, a software update, or exposure to water — all help us direct our checks efficiently.

2

Visual inspection first

Before we open anything, we examine the exterior closely under magnification. We're looking for signs of physical damage, previous repairs, water exposure indicators, and anything that might affect how we proceed with testing.

3

Systematic component testing

We work through each hardware component and run software diagnostics. This isn't a quick once-over — we take time to test properly, especially for intermittent faults that only appear under certain conditions.

4

We explain what we found

Once the diagnostic is complete, we walk you through exactly what we identified — what's working normally, what isn't, and what we believe is causing the problem. We avoid jargon and make sure you understand the situation clearly before we say anything else.

5

Options, not pressure

If a repair is possible, we'll tell you what's involved, the estimated cost, and how confident we are in the outcome. If a repair isn't worth doing — because the cost outweighs the device's value, for example — we'll say that too. You leave with a clear picture, and the decision is yours.

Close-up of phone circuitboard being inspected
When to book

Signs it might be time for a diagnostic

  • Your phone restarts or shuts down randomly without explanation
  • The battery drains much faster than it used to
  • The screen flickers, shows lines, or the touch becomes unresponsive in patches
  • Calls sound distorted or people say they can't hear you properly
  • Wi-Fi or Bluetooth drops frequently for no obvious reason
  • Your phone was dropped, exposed to water, or underwent a previous repair and hasn't felt right since
  • Apps crash repeatedly or the phone runs unusually slowly
  • You're considering a repair elsewhere and want an independent assessment first
Transparency

What a diagnostic can and can't tell you

A diagnostic gives you a clear picture of the device's current state and our best assessment of what's causing a problem. However, there are a few honest limitations worth knowing:

Intermittent faults can be difficult to reproduce

Some issues only occur under specific conditions — a particular temperature, a low charge level, or after extended use. If the fault doesn't appear during our testing window, we'll tell you that clearly rather than guessing.

Board-level faults may require specialist microsoldering

Not every fault is a straightforward component swap. Some issues lie on the logic board itself and require specialist microsoldering techniques that fall outside a standard diagnostic scope. We'll refer you appropriately if that's the case.

Diagnostics are not guaranteed repair quotes

Our assessment is accurate to the best of our ability, but repair costs are confirmed once we begin work and can verify the exact parts needed. We'll always get your approval before proceeding.

Not sure what's wrong? Start with a diagnostic.

Bring your device in and we'll give you a straight answer. No jargon, no pressure, and no unnecessary repair recommendations.

Book a Diagnostic